Return and Refund Policy

Last updated: July 11, 2023

Thank you for shopping at Skin Experience by Pamela.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on shipping and returns. This Shipping & Return Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Shipping & Return Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Skin Experience by Pamela, 11814 Wurzbach Rd, San Antonio, TX 78230.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Skin Experience by Pamela, accessible from www.skinexperiencebypamela

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Policy

We offer shipping within The United States of America. Shipping rates and delivery times may vary depending on your location. Please refer to our checkout page for specific shipping options available in your area.:

Conditions for Returns

At Skin Experience by Pamela, we take pride in the quality of our products and want you to be completely satisfied with your purchase. Due to the nature of our skincare products, we are unable to accept returns or exchanges. All sales are final.

We strive to provide accurate product descriptions and images to help you make informed decisions before making a purchase. If you have any questions or concerns about a specific product, please reach out to our customer support team, and we will be more than happy to assist you.

In the rare event that your order arrives damaged or if you received the wrong item, please contact our customer support within 48 hours of receiving your package. We will work diligently to resolve the issue and ensure your satisfaction.

Please double-check your shipping address during checkout to avoid any delivery issues. Skin Experience by Pamela is not responsible for packages lost or misdelivered due to incorrect shipping information provided by the customer.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We are here to ensure your shopping experience with Skin Experience by Pamela is nothing short of exceptional.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: support@skinexperiencebypamela.com