At Skin Experience by Pamela, we believe in being transparent about our policies with all of our clients. If you have a question about any policy below, please feel free to contact our team.
Cancellation Policy
At Skin Experience by Pamela LLC, we (Employees at Skin Experience by Pamela) respectfully request that You (a Client upon booking a scheduled appointment at Skin Experience by Pamela) give us a 48-hour advance notice if you need to cancel and/or reschedule your appointment to prevent the Cancellation Charge/Fee to your card on file.
We understand that life situations can be sudden and unexpected. However, the policy is in place to protect our employees and clients' valued time. Upon booking your appointment you are liable to agree to the terms set below. We appreciate your business and your understanding in this matter.
Cancellation Process & Fees
An Appointment Cancellation can be done via the confirmation email and/or text sent out 2 or more days before your scheduled appointment time. If You (the Client) fails to give a 48-hour notice the card on file will be charged 50% of the scheduled services. NO EXCEPTIONS. These fees are non-refundable and cannot be applied to future services.
Client Termination
If your account shows 3 or more cancellations or rescheduling of appointments within a 12 month period you will be required to pre-pay in full for your services in advance. Failing to do so will result in cancellation of your appointment.
No Show Policy
If You (a Client) does not show up to a scheduled appointment, the debit/credit card on file will be charged 50% of the service(s) scheduled. This applies to every appointment you make with Skin Experience by Pamela. *This policy also applies to sickness/Covid or menstrual cycle cancellations.
Waxing
You CAN get waxed while on your cycle as long as you are wearing a tampon or cup. If you choose not to get waxed while menstruating, please plan your appointments accordingly.
